Amazon.com customer service phone number
December 2, 2003 at 11:13 AM
I reluctantly love Amazon.com.
I say reluctantly because while I marvel at, drool over and worship their technical and marketing pioneering achievements -- if something ever goes wrong with an order - I am usually hosed.
I'm savvy enough to figure out and resolve most "user" errors so when I get a problem - it's usually a fairly serious one, and one that isn't going to be easily resolved by a well meaning copy-paste boilerplate intern at the email help desk. That and I don't generally want to wait for the multiple iterations it takes to finally get someone with more advanced knowledge to look at the issue. (Most of the email questions they get are of the simple "how come I can't see my cart" variety, for which the existing system generally works fine).
I don't order tons from Amazon, but I do order now and again, and unfortunately I've had problems a few times. And never have I been able to find a customer service phone number (they don't want us to find it). So I'm always forced to use the marginally-effective email support.
But today, I found it. The Amazon.com customer service phone number. And I present it here for my own future reference, and for yours.
My unsolicited suggestions for Amazon.
At least include that phone number in the body of the message of the first email support reply. So if your email support proves unhelpful, I can use that number and get to the bottom of the matter using a more efficient means of communication. This would allow you to knock out the 80% of problems that can be solved with a simple email boilerplate response, but still keep me from cussing you, canceling and heading over to Barnes and Noble when the issue takes some genuine thinking and communicating to resolve. I know this would mean some of your email folks would have to be on the phones, and I know this means you would probably need more support people. Sorry.