Cloudmark crashes Outlook around the world
August 9, 2007 at 08:24 AM
Yesterday afternoon it looks like Cloudmark pushed a patch down that crashed scads of users on Outlook. However, because it crashed Outlook proper, unless you're clever, you'd never know it was Cloudmark's fault. Around the world calls were made to Microsoft, curse words were uttered, Outlook files were needlessly discarded, deleted, renamed. Un-installation and re-installations were made. Turns out that Cloudmark is the culprit.
I'm a huge fan of Cloudmark. Huge. But someone in QA needs to pack up their stuff and go home. This is a monstrous screw up.
To fix it (from the forum link above):
Uninstall Cloudmark
Rename the folder c:\documents and settings\yourusername\Local Settings\Application Data\Cloudmark
to
c:\documents and settings\yourusername\Local Settings\Application Data\Cloudmark.bad.
Reinstall Cloudmark
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